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Case study
·
2020
Onboarding in two screens
Five screens to two, and legal still signed it off.

Pocketful’s sign-up asked five screens of questions before you could save a penny. Most people left on screen three.
What changed
We kept the two questions that changed what we showed you: what you’re saving for, and how much a week. Everything else moved to later, or turned out not to be needed at all. Legal read every word of the new version and signed it off, which I still consider my finest negotiation.
Completion went from 41 to 78 per cent. The full write-up has the screens before and after.
